CUSTOMER SERVICE POLICIES
Placing An Order
After your order is placed, you will receive the following notifications at each stage:
- Order confirmation email
- Shipping notification email with tracking
- Delivery notification email
Please note, orders may not be modified or canceled once they have been placed.
Promotions and Discounts
- One discount code may be applied per order. Codes may not be “stacked.”
- Promotions, codes and discounts cannot be applied to previous orders.
- We do not offer price adjustments at this time.
- Discount codes cannot be applied to subscriptions, virtual consultations or gift card purchases.
- Codes cannot be applied to the following brands: Biologique Recherche, Defenage and Omnilux. This list is subject to change and other exclusions may apply.
- Discount codes may be applied to the same order as a gift card redemption.
SHIPPING FEES AND DELIVERY TIMES
Domestic Shipping Options and Rates
- Standard (Ground) - Free on orders $150+
- Standard (Ground) - $12 on orders under $150
- UPS 2nd Day Air - varies by weight, dimensions and value
- UPS Next Day Air - varies by weight, dimensions and value
- UPS Next Day Air Early - varies by weight, dimensions and value
- Priority Mail Express - varies by weight, dimensions and value
Processing and Delivery
- We typically ship all orders within 2 business days of the order being placed.
- Orders placed on weekends or holidays will begin processing within 2 business days from the following business day.
- In addition to our own processing timeline, your order may encounter delays from our shipping partners due to unforeseen circumstances like weather and seasonal volume.
- If your package does not arrive on the estimated delivery date, please email us at email@example.com or call or text us at 203-356-5658.
- All expedited shipping orders (UPS 2nd Day Air, UPS Next Day Air and Priority Mail Express) will also require a processing time of 2 business days.
- Shipping fees are nonrefundable.
Missing, Stolen, or Delayed Orders
Your order may encounter shipping delays from our shipping partners. If your package does not arrive on the estimated delivery date, please track the order using the tracking number provided in your shipping notification email to find the most up to date delivery status. If you still have questions, please email us at firstname.lastname@example.org or call or text us at 203-356-5658. La Suite Skincare cannot accept responsibility for any packages lost, stolen, or damaged in transit.
We ship to over 220 countries worldwide. We do not ship to Cuba, Iran, North Korea, Russia, Syria or Sudan.
International Shipping Options and Rates
We ship international orders via DHL and UPS. Please make your selection at checkout. Cost varies by weight, dimensions and value.
International Shipping Policy
Duties and taxes are calculated based on items ordered, the total dollar amount of the order, and country of delivery. Duties, taxes and additional custom fees are not included at the time of checkout. Customers are responsible for paying all duties and fees and will be charged by your local customs authority at the time of order delivery.
Due to unforeseen circumstances, your order may encounter shipping delays from our shipping partners. La Suite Skincare cannot accept responsibility for any packages lost, stolen or damaged in transit.
International Returns and Exchanges
All orders shipping outside the US are final sale and cannot be exchanged or returned.
We accept all major credit cards, Paypal, ApplePay and La Suite Skincare gift cards.
We also offer checkout with AfterPay. Your total purchase will be split into 4 payment installments using a credit or debit card of your choice. For more information on this service, please visit https://www.afterpay.com/en-US. AfterPay may not be used on subscriptions.
Applicable sales tax will be charged on all orders.
We do not accept returns or exchanges. All sales are final.
We do not accept returns on recurring subscription orders.
You may modify your subscription, including delivery frequency, at any time by logging into your account, clicking on the subscriptions tab, selecting the subscription you want to modify and updating the order frequency. If you’re not sure which frequency is right for you, please email us at email@example.com or call or text us at 203-356-5658. Learn more about subscriptions.
BIOLOGIQUE RECHERCHE ORDER POLICY FAQs
May I apply rewards, discounts or promotional codes to my Biologique Recherche order?
No. Biologique Recherche does not allow discounting of any kind. This includes our welcome offer, Suite Rewards loyalty points and all other La Suite codes.
Will I earn loyalty points on my Biologique Recherche purchases?
Yes. You will earn 5 points for every $1 spent on Biologique Recherche. However, rewards may not be redeemed on Biologique Recherche purchases.
Do you offer subscriptions on Biologique Recherche products?
No. As Biologique Recherche is a brand that does not allow discounting of any kind, we are not able to include the brand in our subscription program.
May I ship my Biologique Recherche order to an international address?
No. Biologique Recherche orders may only be shipped domestically within the US.
May I combine Biologique Recherche products with other brands in the same order?
Absolutely. If a discount code is applied to the order, the price of any Biologique Recherche products will remain unchanged at full price.
Please contact us at firstname.lastname@example.org with any questions.